Tom's story
Tom is a 44-year-old man living independently in Bristol, working full time for the British broadcasting corporation and enjoying a busy social life. He frequently travels between Bristol and Birmingham to see friends and family.
Tom also manages several complex health conditions, including osteogenesis imperfecta (brittle bones), restrictive lung disease, Crohn’s disease and chronic kidney disease. The fragility of his bones, in particular, means he needs support with clinical interventions and parts of daily living.
Tom began his care journey with Pulse Nursing at Home more than ten years ago, shortly after relocating from Birmingham for work. Throughout this time, we have provided a carefully structured care package to support his clinical needs and protect his independence, so that he can continue living the life he wants safely and confidently.
What started as a practical decision has since grown into a trusted partnership or as Tom describes it, “one of the best decisions I’ve made.”
Our approach
At the start of our partnership, Pulse Nursing at Home worked closely with Tom and commissioners to design a bespoke 24/7 live-in care package. The aim was for him to be able to live independently while safely managing complex clinical needs.
Since then, his care has been delivered by a consistent, highly trained team who support with moving and handling, personal care, medication and respiratory monitoring, as well as daily routines such as preparing for work and evening care. The care is flexible, allowing Tom to maintain an active lifestyle, including work, socialising, traveling and time with family.
Continuity is central to Tom’s care. Long-standing relationships with his support workers have built trust, mutual understanding and strong communication. As Tom describes, it’s “like a housemate on steroids”, a unique balance where his team knows when to step in and when to step back.
Impact
Independent living in the community
Tom lives in his own home in Bristol, managing his day-to-day life with the right level of support while maintaining full control over his decisions and lifestyle.
Sustained employment
With tailored support in place, Tom continues to work full-time, balancing office-based and remote working with confidence and consistency.
Strong relationships and social wellbeing
Tom maintains an active social life, regularly seeing friends, hosting family and travelling between cities; something he values highly.
Continuity and trust in care delivery
A stable team has enabled long-term relationship building, safety and overall quality of care.
Empowered decision-making
Tom remains at the centre of all decisions about his care. His team supports him to take control, build confidence and advocate for his needs.
Tom’s experience
For Tom, independence is about more than living alone, it’s about having choice, control and the freedom to live life on his terms.
With the right support in place, he has been able to build a life that reflects who he is: sociable, independent and ambitious.
“I wouldn’t be living independently, and I probably wouldn’t still be working, without this support.”
He credits the consistency of his care team and their understanding of him as an individual as key to his success. Their ability to balance safety with independence allows him to make decisions and live fully, while knowing support is always there when it matters.
Your choice, our commitment.
At Pulse Nursing at Home, we work in partnership with our clients to create care packages that are clinically robust, sustainable and centred around the client, enabling people like Tom to live independently and confidently in their own homes.
Get in touch
For more information about our private client service or to book a no-obligation meeting with one of our specialist business managers to discuss how we can support you, please complete the enquiry form below and we will be in touch.
Please note - if you are looking to register or apply to work for Pulse Nursing at Home as a Nurse or a Support Worker please click here.