Additional Courses
All additional courses are related to working in a care environment but not specifically to care and clinical information. Click on the links below for a description of each course, and request a booking using the 'book' button.
Course Library
Communication, complaints and relationships
CPD accredited course: 1.5 points
Relevant to those in any sector who interact with clients/service users. This course covers: communications, complaint handling and therapeutic relationships. In particular, understanding the different types of communication, how to prevent communication breakdown and respecting cultural differences; how to identify the types of complaints, responding in the first instance and how to prevent escalation; working within therapeutic boundaries, avoiding certain situations and spotting the signs of a deteriorating client relationship.
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Counter fraud
There are no accredited CPD points for this course
Relevant to all Group employees in any sector. This course covers: the importance of countering fraud, different types of fraud and ‘red flags’, the fraud reporting process, different types of emerging risks, understanding and employing your responsibilities.
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Fire safety
CPD accredited course: 1 point
Aligned with Core Skills Education and Training Framework (CSTF) standards.
Relevant to all Group employees in any sector. This course includes: how fires start, the fire triangle and the requirements for fire prevention; workplace procedures for fire precautions, firefighting equipment, means of escape and planning for an emergency.
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Food safety level two
CPD accredited course: 2.5 points
Relevant to all food handlers in any sector. This course covers: how to control food safety hazards; what food safety is and why is it so important to our organisation, causes of food poisoning and its control, different types of contamination hazards and how to control them; food handlers’ responsibility in relation to personal hygiene, safe design of food premises and equipment, dangers and control of pests, safe cleaning and disinfection, food safety law and enforcement.
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Information governance, data protection and GDPR
CPD accredited course: 1 point
Aligned with Core Skills Education and Training Framework (CSTF) standards.
Relevant to those in any sector who are required to share information including personal or sensitive data. This course covers: what information governance is and the underpinning legislation; risks associated with sharing information, Caldicott principles, Data Protection Act 2018 and General Data Protection Regulation (GDPR), how to correctly handle confidential information and how to access associated Group policies.
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Lone workers
CPD accredited course: 0.5 points
Relevant to all healthcare employees who work alone. This course covers: affecting legislation, health and safety at work, healthcare hazards, safety signs and signals, who are lone workers, procedures, occupational driving, managing violence and aggression, assessing the risk, recognising
and managing stress.
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