Welcome to Compass

FAQs

If you have a question that you can't find the answer for within the different Compass pages above, please refer to our FAQs below:

• 1. I would like to find out about packages that are available in my area, who should I contact?

  We are always looking for nurses and support workers to join our packages. Please contact our care coordination team who will be able to advise you on packages that meet your skills and preferences.

  
  Pulse Nursing at Home

  Email: operations@pulsenursingathome.co.uk

  Tel: 020 7959 1003

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• 2. I have worked my first shift, how do I send in my timesheet?

  Please refer to our helpful timesheet guide to learn how to complete your timesheet and when you will get paid. 

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• 3. My manual handling and basic life support training has expired, what do I need to do?

  If you have any of your compliance expiring, we will remind you in good time for you to refresh. You can also view your compliance via your ipoint app. Please contact our compliance team who will guide you through what is needed. We accept evidence of training and provide courses for you to book onto to complete either online or face to face.

  Pulse Nursing at Home

  Email: compliance@pulsenursingathome.co.uk

  Tel:  0333 323 1172

• 4. I have a query about my pay, who should I contact?

  Please check your play slip to check all your shifts and payments are appearing accurately. If you still have questions, get in touch with our care coordination team who will be able to advise and pass you onto the payroll team if necessary. Please refer to our timesheet guide for helpful information about filling in your timesheet.

  Email: operations@pulsenursingathome.co.uk

  Tel: 020 7959 1003

• 5. I would like to book an appraisal, how do I do this?

  We have a dedicated supervision and appraisal team who will contact you when your appraisals and supervisions are due and enable you to book a session. You can also contact them anytime to arrange a supervision or to talk about your revalidation if you are a nurse by emailing SupervisionAppraisalteam@acaciumgroup.com.

• 6. I have a change in my health circumstances, who should I inform?

  If your health circumstances have changed please contact the compliance team who will be able to advise you on next steps, you may need to complete a further occupational health form so we can ensure we have the correct measures in place to support you.

  Email: compliance@pulsenursingathome.co.uk

  Tel:  0333 323 1172

• 7. I am training to be a nurse, what is the process in Pulse Nursing at Home for this?

  If you work with us as a support worker and are training to be a nurse, please do let us know; you can contact the compliance team to do so and you will be asked this yearly as part of our compliance processes. You can continue in your role with us whilst you are training. As you get close to qualifying please do keep in contact; each individual case will be different, but we will work with you to find ways to continue your journey with us.

  Email: compliance@pulsenursingathome.co.uk

  Tel:  0333 323 1172

• 8. How often should I test for COVID and how do I obtain COVID tests?

  A reminder that it is our expectation that you complete COVID testing a minimum of once per week and are reporting the results of your latest test to us. Even if you are in a substantive post elsewhere, we still require that you report the results of the test conducted in your substantive post. This is for your protection, your loved ones and the clients that you care for.

  You must report the results of your latest test to us using the form here. We advise you to save or bookmark the link in your smartphone or other device used so you can easily access it. We have compiled a list of frequently asked questions (FAQs) relating to COVID-19 testing. To read these, please click here.

• 9. Do I need to be vaccinated for COVID?

  The government has announced that it is due to mandate as a legal requirement for all health and social care workers to be fully vaccinated by 1st April 2022. This is to ensure both yourself and the clients that you care for are protected against COVID-19.

  If you've not yet been fully vaccinated (this includes both your first and second vaccination), please be aware that you will need to receive both vaccinations by the 1st April deadline. To meet this deadline, you will have need to have had your first jab by 3rd February 2022. Failing to meet this deadline, could impact your ability to book shifts with us by a number of weeks.

  You can book your vaccination online on the NHS website or you can attend your local walk-in centre as a priority walk-in by showing your Pulse Nursing at Homevaccination letter on arrival.

• 10. I have a concern I would like to raise to Pulse Nursing at Home, who should I contact?

  If you have any concerns about your work environment, your client, or the care you are delivering please contact us immediately via the care coordination team. We are available 24/7 and are always here to support.  

• 1. personal data where you have successfully exercised your right to object to processing under Section (d) where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  2. Your right to object to processing of your personal data – this enables you to object to the processing of your personal data where we are relying on legitimate interests (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  3. Your right to request restriction of processing of your personal data – this enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the personal data is unlawful but you do not want us to erase it; (c) where you need us to hold the personal data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.
  4. Your right to withdraw consent – this right arises at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  5. Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.