Policies and procedures

Our policies and procedures set out our expectations as a business which you are required to follow. They guide our day-to-day activities, help promote consistency in practices, reduce mistakes and ensure our clients are kept safe in their own homes and communities. Our policies and procedures are organised into six categories: Clinical, Corporate, Health and Safety, Human Resources, Information Governance and Organisational policies.

To access our policies, click on the headings below to take you to the digital library, which is accessible via our Sharepoint Microsoft site titled 'Extranet Digital Library'. Once there simply click on the correct folder, and select the specific PDF you wish to read and/or download. Please note, in some instances some users on mobile devices may be prompted to download 'preload 2' - please cancel/ignore this, you do not need to download this to access the files.

If you aren't sure which policy you require please scroll down below the headings to complete our policy and procedure request form to send a request to our team.

• Clinical policies

• Corporate policies

• Health and Safety policies

• Human Resources policies

• Information Governance policies

• Organisational policies

Request a policy

If you are unsure which policy or procedure you need or cannot locate it, please fill in the form below, and a member of our team will be in touch to assist you.