Introducing your new Pulse Nursing at Home newsletter
We’re delighted to introduce you to the very first edition of our Pulse Nursing at Home newsletter.
As part of our continued commitment to providing a world-class service to you, you will receive a newsletter from Pulse Nursing at Home once every quarter. The newsletter will include the latest updates and key information, and useful guidance to support your world-class career with us.
The quarterly newsletters provide an opportunity to reflect and celebrate the exceptional work you and your colleagues have achieved in the previous quarter and how you have played a vital role in supporting individuals to live safe and fulfilling lives in their own homes and local communities.
"Hi there, I’m Angela, Deputy Operations Director for Pulse Nursing at Home.
On behalf of everyone at Pulse Nursing at Home, I want to take this opportunity to thank you for delivering exceptional, high-quality care and support to all our clients in the community last quarter.
The last quarter of 2023 was a great success. We witnessed many of our clients achieve personal goals and take visits to their local communities, and you played a very important role in making this happen.
The compassion, commitment and expertise you bring to your role supports Pulse Nursing at Home to work towards our vision to ‘Be the leading provider of world-class care services across the UK and Ireland’. We are on a journey together to achieve this, and you are essential in making this happen.
Thank you for everything you’ve done so far. Please know your commitment to our clients and the exceptional care and support you deliver does not go unmissed. We look forward to another successful quarter and sharing the highlights with you in our next quarterly newsletter.”
After a very successful quarter 4 in 2023, we want to take this opportunity to reflect and celebrate the care you delivered to our clients and share with you a good news story about a Pulse Nursing at Home client.
Last quarter, we delivered a total of 82,842 hours of care to 59 clients in the community. We are incredibly grateful for your contribution to this fantastic achievement; we look forward to seeing this number grow every quarter so we can continue supporting more individuals to receive care in their own homes and communities.
We have a wonderful client news story to share with you from one of our paediatric clients. They’ve had a challenging start to life with their health needs, and Pulse Nursing at Home became involved in this young boy’s care by training carers to enable him to safely transition from hospital to live at home with his mum.
He’s now settled at home and begun an educational health care plan, along with securing a place at nursery, which he will be starting in September. Between now and summer, we will build upon his existing care team to ensure he is fully supported and ready to start nursery.
His mother has also agreed to volunteer as a parent advocate by working alongside services to support and encourage parents in a similar situation through classes and organised talks.
A special thank you to our teams for working collaboratively with the client and his family; it's great to receive stories like this of how we support our clients, but also their families as well.
How would you like to be celebrated in your newsletter?
As this is our first edition of the Pulse Nursing at Home newsletter, we’d love to grow this section to celebrate and recognise you and role at Pulse Nursing at Home. If you have any ideas on how we can develop this section, please click the button below to share your feedback.
Some suggestions to consider are shoutouts to your colleagues, key highlights and achievements from your shifts or examples of how you’ve displayed the Pulse Nursing at Home values of compassion, committed, collaborative, empower; and excellence in the care you deliver to our clients.
Click here to submit your suggestions
Your wellbeing is important to us, and we want to ensure you’re receiving the best possible support to enable you to have a long-lasting career at Pulse Nursing at Home.
As part of our commitment to you, we offer confidential wellbeing calls with our Supervisions and Appraisals Team, who are registered nurses that have worked in the same setting as you for some time and are fully aware of what support we can provide and the challenges of working within the complex care setting.
All calls and personal details will be confidential unless there is a risk to your safety or to others. If you would like to book a confidential wellbeing call with the team, please click the button below.
Book a wellbeing call
To ensure you have the latest guidance, updates and information to support you in your role, we have created this dedicated section of the newsletter. Please read the information below to learn about the latest updates.
Your safety and the safety of our clients are our top priority. That’s why we’re committed to providing you with the latest industry safety information to support you in your role. There have been several safety updates from the Medicines & Healthcare Products Regulatory Agency (MHRA) and the British National Formulary (BNF). Please take the time to read through these updates by selecting from the buttons below.
We have seen an increase in medication incidents in the previous quarter relating to incorrect frequency of medication administration or incorrect dosage of medication. This is particularly relevant when clients have frequent medication changes.
Please be extremely vigilant in your medication management and if a medication is unclear, please contact your Clinical Lead or Out of Hours Team for support. There is additional medication guidance training available on Compass.
We are excited to announce that electronic MAR charts are coming to DNL to support safe medication management. Your clinical lead will be in contact when your package is transitioning over.
Since the implementation of DNL, our teams have been busy creating helpful resources to support you to feel confident using the new system in your role.
There is a full step-by-step video guide on Compass showing you how to use DNL during your shifts. The video guide is split into steps so you can skip to your required step on using DNL.
View the DNL video guide
We appreciate this is a change to how you manage our clients' care and keep them safe in the community. However, the digital recording system ensures you have the right technology to help you deliver world-class care to our clients.
If you have any queries about the new digital recording system, please email our team here or reach out to your clinical lead with any questions or concerns you have.
Your safety and wellbeing are of the utmost importance to us, and we want to ensure you can travel to and from your shifts safely and get paid on time for your completed shifts and agreed mileage expenses. (Please note, not all roles with Pulse Nursing at Home have agreed paid mileage.)
Changes to your home address
To ensure your mileage claims are authorised and paid on time, we need to have your correct home address on file.
If there are any changes to your home address, please contact your care coordinator using the details below, and they will be able to support you.
Email: operations@pulsenursingathome.co.uk
Tel: 020 7959 1003
Travelling from a different address to shifts
We understand there maybe circumstances where you are travelling from a different address to your shift. If this is the case, please make your care coordinator aware using the contact details above before your shift begins so we can make sure your mileage is approved.
As part of our efforts to do more to support your wellbeing and safety, we will routinely be looking at ways in which we can minimise travel time.
We’re committed to ensure that you are paid on time for all the shifts you complete in the community. To support you to complete your timesheet correctly, we have created a step-by-step video guide on completing your timesheet, along with FAQs about Pulse Nursing at Home timesheets.
Head over to your Timesheet guide area of Compass to view the guide and FAQs.
View the Timesheet video guide
Our teams are here to support you in your role at Pulse Nursing at Home. We have a dedicated operational and clinical 24/7 support service for you to contact at any time. Our compliance, payroll, and supervisions and appraisals team are also available during the week to support you.
To view the contact details for each of our teams, visit the help and support section of Compass.
View contacts
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As this is our very first quarterly newsletter, we want to know what you liked about it and your ideas or suggestions of what you would like to see in your Pulse Nursing at Home newsletters.
We’d appreciate your feedback, which you can provide by completing the short anonymous form below. We look forward to reviewing your ideas and suggestions.
We’d love to hear about your experience with Pulse Nursing at Home so far, key highlights from your career with us and examples of the positive impact you’ve had on our clients in the community. Please spend a few minutes writing a quick review on Google.
Don’t forget that all of the key information you need to navigate your world-class career with us is all housed on Compass. From finding out more about your Pulse Nursing at Home benefits, accessing your handbook, booking CPD courses and preparing for your shifts, Compass has everything you need.
Access to Compass