5 common support worker interview questions and how to answer them

By on

- This post was updated on 22nd of November 2023


Do you have an upcoming support worker interview and are looking for the common interview questions to expect and how to answer them?

To help you prepare for your support worker interview, our expert Recruitment Resourcing Team shares their top tips and a list of the top 5 support worker interview questions to expect and how to answer them.

In this support worker interview guide we cover:



How to prepare for your upcoming support worker interview

Being prepared for your interview can help you feel confident and ready for the day. Here are some preparation tips to try ahead of your support worker interview.


Do your research

Research is a vital part of the preparation for your interview. To learn more about your potential employer, look at their website, especially the ‘About us’ pages, company history and their visions and values. Also, spend some time looking at their social media accounts to find out about their company culture.


Read the job description

Ahead of your upcoming interview, spend time reading the job description of the support worker role you’ve applied for. This will give you a good indication of the support worker role and responsibilities you will carry out and how your experience aligns to the role.

Plan your answers

After conducting your research, you can begin to plan your answers to the 5 common support worker interview questions below by making notes of what you would like to say and any examples you would like to include in your answers to showcase you are the ideal candidate for the support worker job.


Practice your answers

After planning your answers, spend some time practicing on your own or with a friend or family member. Sometimes, getting someone to read out the questions can help you create an interview-style environment and help you feel prepared. In some circumstances, your interview maybe online and the company may give you the option to try a practice online interview ahead of your real one.

This is the case at Pulse Nursing at Home. We use HireVue to conduct our online interviews 24/7 along with offering a practice online interview to ensure our support workers feel prepared and comfortable using the online interview platform, as well as giving them an idea of the questions they will be asked in their support worker interview.

If you’re interested in joining our team of support workers, view our latest jobs in your area.


Decide what you’re going to wear

Whether your interview is virtual or in person, it’s important to dress appropriately so you look professional. Choose an outfit that is smart but also comfortable to wear. The way you dress for an interview gives the potential employer a good impression of you.

Related: Support worker CV example and 10 writing tips



How to introduce yourself in a support worker interview

Introducing yourself in your interview is an important moment to give a great first impression. It will set the scene and give the interviewer a good idea of the type of support worker you are. A few things to remember is to greet the interviewer in a professional manner and maintain eye contact to show you are engaged.

Keep your self-introduction short, professional and friendly and don’t forget to smile. Sometimes, it’s the little things that make a big difference.



What are the most common types of support worker interview questions?

Support worker interview questions are based around different themes for the interviewer to gain a good understanding of the type of person you are, your experience and how you might be the right person for the role.

The main themes of interview questions are:


Skills-based questions

These types of questions help the interviewer determine your current skill set, what skills you could bring to the support worker role and opportunities for further development.

Personality-based questions

Questions relating to your personality are often asked to find out what type of character you are, what your values are and whether they align to the company’s values and if you would be a good fit for the company.

Situational questions

A situational style question provides the interviewer with a good understanding of how you would react, approach and manage situations during the support worker job. Some questions focus around difficult and challenging situations with clients or even colleagues.

Strengths and weaknesses questions

Potential employers ask questions focused on your strengths and weaknesses to learn more about you as an individual and determine how self-aware and open and honest you are. These questions give you the opportunity to reflect, but also discuss opportunities for growth.



5 common support worker interview questions and how to answer them

We’ve created a list of the most common support worker interview questions and tips and guidance on how best to answer them.

1. What attracted you to this support worker role?

This question shows the employer your interest in the support worker role you’ve applied for and whether you’ve done your research on the support worker job. If the care setting of the role is different to what you do currently, spend time researching to find out what the new care setting is like and what you should expect.

For example, at Pulse Nursing at Home, we deliver care in the community to adults and children with a range of conditions. Our community support workers work with one to a few clients closely and enable them to live rewarding and meaningful lives in the community, under our care supervision.

Learn more about our community support worker roles.


2. What skills and qualities can you bring to the role?

Skills-focused questions are often asked in interviews to learn more about your skillset and experience. When answering this style question, think about the personal, medical and technical skills you have gained in previous roles.

*Tip - Try to list a few examples of times when you have used these skills and how you have used them to support people in your care.

Related: 6 important skills and qualities of a good support worker


3. What are your strengths and weaknesses?

This question provides an opportunity to discuss your support worker strengths and your personal strengths. An interviewer will look for core qualities such as a passion for caring for people, good communication skills and the ability to stay calm in challenging situations.

*Tip - For these types of questions, do some research before the interview to learn the values and visions of the company you’re interviewing for and try to weave them into your answers.

4. Can you give an example of a challenging experience and how you managed it?

At some point during your support worker career, you will have faced a challenging experience during a shift. An interviewer will ask this question to understand your ability to manage challenging situations and overcome them in the best possible way that considers the safety and wellbeing of your colleagues, the client and yourself.

*Tip - When responding to this style question, explain the challenging experience in a positive light, the actions you took and the outcome.


5. What have you learned from your support worker career?

This question helps the interviewer to understand your support worker background, the type of jobs you previously have worked in and what you learned from each support worker role.

*Tip - Take the opportunity to share some key highlights from your career and briefly explain the positive impact they’ve had and how you will use those positive experiences in your new role if you were successful in your interview.



Tips on what to do during your support worker interview

Now we’ve gone through the most common support worker interview questions and how to answer them. The next step is knowing what to do during your support worker interview.

When answering questions in the interview, you need to speak confidently and clearly at a reasonable pace to show you are engaged. Focus on listening to the questions carefully and then take your time when giving your answer so you can provide a detailed response.

If the interviewer asks you a question you don’t fully understand, don’t be afraid to ask them to rephrase the question or explain it in more detail. This will help to give you more clarity and hopefully a good idea of the answer the interviewer is looking for.

If the opportunity arises when answering experience-focused questions, give examples from your support worker career to show how your previous experience could be utilised in the job you’re interviewing for.

Here are our top 5 tips on what to do during your support worker interview.


1. STAR interview technique

The STAR interview technique is a useful method to try when answering support worker interview questions to ensure you give the best possible answers and showcase your extensive skills and knowledge. The STAR method is an interview technique that gives you a structured format to tell a story by laying out the Situation, Task, Action, and Result.


2. Take pauses

Sometimes taking a short pause every now and then can help you to project confidence but also give you the opportunity to think about how you’re going to answer the question and any key things you would like to cover in your answer.


3. Be confident

Confidence is key. Showing the interviewer your confident demonstrates you believe in yourself and your skills as a support worker. Confidence can help you to stand out and feel calmer during your interview.


4. Focus on the positives

Positivity and optimism show a potential employer that you have a can-do attitude and willingness too. Positivity can affect those around you and can lead to a successful support worker interview.


5. Be aware of your body language

Your body language can tell the interviewer a lot about you, how you feel during the support worker interview and how professional you are. Spend some time in front of a mirror pracitising different positions and facial expressions. This will give you a good indication of how to position your body during your interview.


6. Maintain eye contact

Maintaining eye contact can show the interviewer you’re engaged and actively listening to them. Eye contact can build trust and demonstrate professionalism and confidence.



Support worker career opportunities with Pulse Nursing at Home

If you’re looking to start your career as a support worker with Pulse Nursing at Home, complete the short form below or select from the relevant buttons below.

If you wish to speak to our team about our support worker job opportunities in your area, please contact them via phone: 0333 323 3746 or email: joinus@pulsenursingathome.co.uk

Register with us today View our latest support worker jobs View our support worker benefits


Post a comment
Note: We will not publish your email address on the site