ipoint: A smarter, faster way to manage shifts

ipoint is your app for managing work with Pulse Nursing at Home. Built for nurses and support workers, it gives you complete visibility and control over your shifts, anytime, anywhere, on any device.

Why use ipoint?

ipoint is designed to make your working life simpler. Here’s how it supports you: 

  • Instant access to work – see new shifts the moment they become available.  
  • Find shifts that suit you – use filters to quickly narrow down your opportunities and keep your availability up to date to receive relevant shift orders.  
  • Full visibility of your schedule – view upcoming and worked shifts in one easy-to-navigate place. 
  • Track your worked shifts – see which shifts you’ve completed and which have been paid, with simple colour coding for payment status. 
  • Designed for life on the go – access ipoint from your phone, tablet or desktop, wherever you are. 

Our ipoint user guides

Read our step-by-step guides:

Download ipoint

Start managing your shifts more easily today.

Need help? We’re here for you

If you ever need support with ipoint, our team is ready to help.

Email ipoint.servicedesk@acaciumgroup.com or visit our FAQs section for quick answers.

FAQs

1. I don’t have an ipoint account

You were automatically enrolled when you were signed off to work. An email would have been sent asking you to create a password. If you can’t find it, simply download the app and click “Forgotten password” to receive a new link.

Please note: the link is only valid for 24 hours. If it expires, request a new one.

If you still can’t access your account, contact ipoint.servicedesk@acaciumgroup.com.

2. I’ve forgotten my username

Try your email address first. If you’re still unable to log in, contact ipoint.servicedesk@acaciumgroup.com.

3. When I set my password, it takes me to the website

All passwords must be created via the ipoint website. Once your password is set, simply close the browser and return to the app to log in.

4. How long will I remain logged in?

ipoint will log you out after 14 days of inactivity. Every time you open the app, the 14–day timer resets.

5. How can I keep my account secure and enter my password each time?

Select “Sign-out” from the menu whenever you finish using the app. This will prompt you to enter your username and password next time.

6. Can I add more than one type of availability?

Yes, tap the “+” button on the day you‘ve already  added availability to and  select an additional type.

7. What’s the difference between booked and worked shifts?
  • Booked shifts – shifts scheduled for today or in the future.  
  • Worked shifts – shifts you have already completed.